gosu Privacy Policy

This page describes what we collect when you use gosu and how we keep that data protected. Our approach to privacy centres on necessity and transparency: we collect information required to verify your account, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and deliver our services safely. We do not sell your personal data to third parties, and we limit access to your information to our team and the payment processors you choose.

When you create a gosu account, you trust us with personal identifiers, contact details, financial information, and activity history. Our privacy policy sets out exactly how we handle each category, who can access it, how long we keep it, and what rights you have over your data. We update this policy periodically as our platform evolves; material changes are announced via email and in-app notification.

Our servers may sit outside your jurisdiction, but your data is protected by the same security standards regardless of location. We use encryption for sensitive fields, role-based access controls for our team, and regular security audits. If you have questions about our practices, our contact information is listed at the end of this policy.

What We Collect and Why

Account registration data

We collect your full name, email address, phone number, date of birth, and residential address when you register on gosu. We use these details to verify your identity (KYC compliance), contact you about account activity, and meet regulatory requirements. Your email and phone are also your login credentials and our primary communication channels for notifications, password resets, and security alerts.

Identity and financial documents

Before you can deposit or withdraw on gosu, we require a copy of your identity document (national ID, passport, or driving licence). We scan and store this document in encrypted form to verify that you are who you claim to be. We also collect payment method information—your bank account number or e-wallet identifier—to process deposits and withdrawals. We do not store your full payment credentials (no PIN, no OTP); we store only enough to identify your account and route transactions.

Activity and betting history

We log every action you take on gosu: deposits, withdrawals, bets placed, games played (Liga 1 sportsbook, live-dealer tables, slot games, esports markets), wins, losses, and account changes. This record is maintained for regulatory compliance, fraud detection, and to help our support team assist you if disputes arise. Your activity history is visible to you anytime through your account dashboard; our team can access it only for legitimate support or security reasons.

Third-party processors and payment partners

We share your data only with payment processors required to complete your transactions. When you deposit via DANA, e-wallet, or mobile banking, we pass your e-wallet identifier to those services. When you transfer via local payment, online payment, e-wallet, or mobile banking, we share your bank details with our banking partner. These processors operate under their own privacy policies and data protection standards. We do not authorise them to use your data for marketing or any purpose beyond processing your payment.

Data retention

We keep your account data for as long as your account is active. After closure, we retain transaction records for regulatory compliance (typically 5 years) but delete personal identifiers and payment details within 90 days.

Data portability

You can request a copy of your data in machine-readable format. Contact our support team to initiate a data export request.

Deletion rights

You can request deletion of your account and associated data, subject to legal and regulatory retention requirements.

Our Privacy Commitments

Security practices on gosu

We encrypt sensitive data (passwords, payment details, identity documents) using industry-standard protocols. Our staff access your data only when necessary for support or security purposes, and all access is logged. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We do not guarantee perfect security—no system is unhackable—but we maintain practices aligned with financial-services standards.

Your rights regarding your data

You have the right to access your data, request corrections if information is inaccurate, and export your data in standard formats. You can update your profile details anytime from your account settings. If you believe your data has been misused, you can lodge a complaint with our team or, if applicable, with your local data protection authority. We do not charge fees for exercising these rights unless your request is manifestly unfounded or excessive.

International data transfers

Our servers are hosted in jurisdictions outside Indonesia. When you use gosu, your data may be transferred to and processed in these locations. We ensure that data transfers comply with privacy standards equivalent to or stronger than Indonesian law. Any data shared with payment partners is subject to their privacy policies as well; we recommend reviewing partner privacy terms before linking payment methods.

Policy updates and notification

We update this privacy policy periodically to reflect changes in our practices or regulatory requirements. If we make material changes (such as new data collection or sharing practices), we notify you via email at least 30 days in advance. Continued use of gosu after the effective date constitutes your acceptance of the updated policy. You can review the full revision history of this policy on request.

Contact us about privacy

If you have questions about our privacy practices, want to exercise your data rights, or need to report a data breach, contact our support team via live chat, email, or in-app help. We respond to all privacy inquiries within 30 days. Our team can clarify our practices, process data-access requests, and escalate concerns to our data protection officer if needed.

We are committed to protecting your privacy while you use gosu for Liga 1 sportsbook betting, live-dealer games, slot gameplay, esports markets, or any other platform feature. Your trust is essential to us, and we take that responsibility seriously.